Privacy Policy
Last updated: December 28, 2025
At Kiraale, we take your privacy seriously. This policy explains how we collect, use, protect, and share your personal information when you use our property management platform.
Information We Collect
Personal Information
We collect information you provide when creating an account, including your name, email address, phone number, and business details. For property managers and landlords, we collect business registration information and payment details.
Property and Tenant Data
Property details, lease agreements, maintenance requests, inspection reports, and tenant information are stored securely to facilitate property management operations.
Usage Information
We automatically collect information about how you use our platform, including IP addresses, browser types, device information, and interaction patterns to improve our services.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our property management platform, process transactions, and communicate with you about your account.
Communication
We send service notifications, maintenance updates, payment reminders, and important announcements related to your properties and tenancies.
Analytics and Improvements
We analyze usage patterns to enhance user experience, develop new features, and optimize our platform performance.
Data Security
Encryption
All data transmitted to and from our platform is encrypted using industry-standard SSL/TLS protocols. Sensitive information is encrypted at rest using AES-256 encryption.
Access Controls
We implement strict access controls and authentication mechanisms. Only authorized personnel have access to user data, and all access is logged and monitored.
Regular Audits
Our security practices undergo regular audits and assessments to ensure compliance with industry standards and best practices.
Data Sharing and Disclosure
With Your Consent
We may share your information with third parties when you explicitly consent, such as sharing tenant information with property managers or vice versa.
Service Providers
We work with trusted third-party service providers for payment processing, cloud hosting, and analytics. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government request, or to protect our rights and the safety of our users.
Your Rights and Choices
Access and Correction
You have the right to access, update, or correct your personal information at any time through your account settings or by contacting our support team.
Data Deletion
You may request deletion of your account and associated data. Note that some information may be retained for legal and business purposes.
Communication Preferences
You can manage your notification preferences and opt out of non-essential communications while maintaining important service notifications.
Cookies and Tracking
Essential Cookies
We use cookies necessary for platform functionality, including session management, authentication, and security features.
Analytics Cookies
We use analytics tools to understand user behavior and improve our services. You can control cookie preferences in your browser settings.
Third-Party Cookies
Some features may use third-party cookies for payment processing and customer support. These are governed by their respective privacy policies.
International Data Transfers
Data Storage
Your data may be stored and processed in data centers located in different countries to ensure service reliability and performance.
Data Protection
We ensure that all international data transfers comply with applicable data protection laws and use appropriate safeguards.
Children's Privacy
Age Restriction
Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
Parental Control
If you believe we have collected information from a minor, please contact us immediately, and we will take steps to delete such information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Questions About Privacy?
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@kiraale.com
Phone: +252 61 3809777